ABOUT

SMARTDELAY

More and more people are taking an ever increasing number of flights. As a result, the risk of airline delay increases. In the event that this happens to you, SmartDelay is here to help make the wait more bearable.

Should you experience a significant delay, SmartDelay will provide you complimentary access to one of over 1300+ airport lounges in more than 500 airports across 100+ countries.

WHO CAN USE THIS SERVICE

This exclusive service is available as a complimentary benefit and eligible cardholders can register up to 8 flights for themselves and up to 4 additional passenger on the same journey, so even when you are travelling with family or friends they can join you in an airport lounge if your flight is delayed for minutes or more.

AIRPORT LOUNGE ACCESS

Airport lounge access

You and your guests can enjoy a quiet and comfortable place to relax, whether you are travelling for business or leisure. Most lounges provide:

  • Complimentary snacks and refreshments
  • Free newspapers and magazines
  • Free Wi-Fi and device charging stations
  • Conference and business facilities

HOW IT WORKS

HOW IT WORKS

  • Make sure to register your flight anytime before your actual departure time
  • In the event of a qualifying flight delay announcement, we'll immediately send you an email with your complimentary airport lounge access vouchers*.
  • This benefit will not be provided if the reported delay does not meet the qualifying delay requirements**.

*A flight is defined as a single scheduled airline flight under a single flight number.

**Delay must be officially announced by the airline as outlined and reported to our flight status data service provider

  • Choose a language - Arabic
  • Choose a language - English